Services & Repairs

Pump/Motor Service & Repairs

Save money and minimise downtime!

Masterflow Solutions has an established service network throughout Australia which provides our customers with professional, reliable and cost effective pump service and repair solutions for all HVAC pump and motor types. Our highly skilled and experienced service technicians provide the following service and repair solutions:

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IN-HOUSE REPAIRS - dedicated service centres

Our fleet of service vehicles and dedicated team of experienced field technicians provide qualified advice and on time pump repairs and service at your premises.

  • Complete pump overhauls - replacement of seals, bearings, gaskets
  • Conversion from Packed Gland to Mechanical Seal
  • Adaption to deliver differing output characteristics
  • Machining and shaft rebuilds / re-sleeving
  • Repairs to all makes and models
  • Motor rewinds
  • Repaint

We have service agents stationed in all capital cities and also some regional centres such as Bathurst, Newcastle, Central Coast, Cairns, Townsville, Toowoomba, Geelong and Wangaratta so we are well placed to provide onsite support - e.g. coupling alignments, repairs, overhauls.

ON-SITE REPAIRS - experienced field technicians

Our fleet of service vehicles and dedicated team of experienced field technicians provide qualified advice and on time repairs and service at your premises.

  • Complete pump overhauls - replacement of seals, bearings, gaskets
  • Conversion from Packed Gland to Mechanical Seal
  • Adaption to deliver differing output characteristics
  • Machining and shaft rebuilds / re-sleeving
  • Repairs to all makes and models
  • Motor rewinds
  • Repaint

We have service agents stationed in all capital cities and also some regional centres such as Bathurst, Newcastle, Central Coast, Cairns, Townsville, Toowoomba, Geelong and Wangaratta so we are well placed to provide onsite support - e.g. coupling alignments, repairs, overhauls.

SPARE PARTS - large range in stock

Masterflow Solutions stocks spare parts to ensure we can get your pumps working again quickly. We have large stocks of spare parts in our Sydney warehouse, so all spare parts are readily available. Call/email our Service Team for prompt quotations and quick deliveries.

When it comes to spare parts we provide:

  • what you need
  • where you need it
  • when you need it
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COMMITMENT TO SAFETY - safety is our priority

Prior to every onsite job, Safe Work Method Statements (SWMS) are produced for the proposed works. All our onsite service technicians have been trained in safe work practices and hold current 'White Card' Construction Induction Certificates. You can have peace of mind that we are committed at all times to the safety of your staff, your equipment, and our service technicians.

OUR SERVICE PROCEDURE - professional process with a methodical approach

  • When a pump is sent to us for repair it is booked in and given its own job number. Then it is scheduled for a thorough inspection by one of our highly trained service personnel.
  • At the inspection stage the service fitter responsible for the pump will ascertain if it is appropriate to be repaired. If it is beyond economical repair the customer is advised and a replacement pump is offered by our sales staff. Otherwise a comprehensive list of components required to carry out the repair is noted and a quotation is sent to the customer.
  • Once approval has been received from the customer the pump is promptly scheduled for repair.
  • After being repaired and reassembled, the pump is static tested (where possible) to ensure there are no leaks and that the pump is in proper working order when returned to the customer.
  • The customer is notified immediately upon completion.
  • A record of the repair is kept for future reference.

We look forward to the opportunity of assisting you.

Please contact us with your requirements; we are always ready to listen.